Shipping policy

FREQUENTLY ASKED QUESTIONS

How can I track my package?

You can track your package using your order number and email address by going to the *Track My Order* section on our website.

What are the shipping times for your products?
We do our best to ship your order within 24 hours, though sometimes this may take up to 72 hours. Your order will then be handed over to the carrier and delivered to you within 5 to 10 business days. (Depending on the time of year, promotions, and shipping service)

Is shipping free?

That depends on several factors (promotions, time of year, etc.). If shipping is free, we’ll indicate that on our website.

Do you ship worldwide?
Currently, we primarily ship within United States. Please check the list of countries available for shipping when placing your order.

Where do we ship your product from?
Our offices are located in United States Our international warehouse is located in China. However, following our recent expansion, we plan to launch our upcoming collections from a warehouse in France, which will allow us to deliver within France in less than 7 days.

I haven’t received all the items from my order. What’s going on?
Our products are shipped separately based on your order. For example, if your order includes items from two different warehouses, you’ll receive two separate shipments. The rest of your order will most likely arrive shortly.

I received a damaged item. What can I do?
We’re sorry to hear that. Simply send us a message via the contact form on the website, by email, or via chat, and we’ll send you a similar replacement item as soon as possible.

What is the quality of the products you offer?
Our items are carefully crafted by professionals; we prioritize high-quality materials to create premium products.

What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders, or bank transfers.

How do I return a product?
For any inquiries, please contact our customer support at: ecomtolon@gmail.com
If you would like more information about returns, please refer to our Return Policy.

Are return shipping costs covered?
All return shipping costs and other fees are the responsibility of the customer.

Can I request a refund for the product?
You can submit a refund request through our customer support: ecomtolon@gmail.com

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD, and you will be subject to a complaint filed by our company.